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Support

Puplytics Support

Thank you for using Puplytics.

If you need help with the app, subscriptions, account issues, wellness reminders, or technical problems, please contact us using the information below.

Support Contact

Email:
puplyticsapp@gmail.com

We aim to respond to support requests as quickly as possible.

Common Support Topics

Subscription Support

For subscription management, billing, cancellation, or renewal questions:

  • Open your iPhone Settings

  • Tap your Apple ID

  • Tap Subscriptions

  • Select Puplytics

Apple manages all subscription billing and cancellations.

Delete Account or Request Data Removal

To request account or data deletion, contact:

puplyticsapp@gmail.com

Please include:

  • the email associated with your account (if applicable)

  • your request details

Notifications

Wellness reminders and notifications can be disabled at any time within the app or through your device notification settings.

AI Wellness Disclaimer

Puplytics provides informational pet wellness insights only and is not veterinary advice.

The app does not diagnose, treat, cure, or prevent disease. Always consult a licensed veterinarian regarding medical concerns involving your pet.

Technical Issues

If you experience:

  • crashes

  • loading problems

  • analysis issues

  • subscription errors

  • missing reports

  • notification problems

please contact support with:

  • device model

  • iOS version

  • app version

  • screenshots if available

This helps us resolve issues more quickly.

Thank you for supporting Puplytics.

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